Healthcare

City Smiles Dental

Reducing No-Shows, Increasing Smiles.

-60% Reduction in No-Shows

24/7 Appointment Booking

5 Star Google Reviews Growth

Client Overview

City Smiles is a busy dental clinic in Bangalore. They offer general dentistry, implants, and cosmetic procedures.

The Challenge

High rate of patients missing appointments without notice.
Receptionist overwhelmed with reminder calls.
Lost revenue from empty slots that couldn't be refilled in time.

The Pain Point

“We were losing about 15-20% of our revenue just because people forgot they had an appointment. We needed a system that didn't rely on my staff calling everyone.”

Our Solution

Automated WhatsApp workflows for reminders and re-booking.

WhatsApp Reminders: Automated messages sent 24 hours and 2 hours before the appointment.
Confirmation Buttons: Patients can click "Confirm" or "Reschedule" directly in chat.
Review Booster: 1 hour after the appointment, the system automatically asks for a Google Review if the patient had a positive experience.

Workflow Implemented

Booking → 24h Reminder → 2h Reminder → Visit → Review Request

The Results

Efficiency improved instantly.

Patient view of the automated reminder system.

Revenue Rescued

Drastically reduced wasted chair time.

Staff Happiness

Front desk can focus on patients in the clinic, not on the phone.

Better Reputation

Consistent review requests boosted their GMB ranking.